HEY YOU !

We are so excited to welcome you to our chair! To ensure we give your hair the dedicated time, care, and artistry it deserves, please review our guest policies before booking your visit.

Consultation Requirements

• New Client Color Services: All first-time color clients are required to book a 15-minute Virtual or In-Person Consultation before scheduling a major color service (like full highlights or balayage). This ensures we can properly analyze your hair history, test its health, and accurately plan your timing and investment.

• Big Transformations: Thinking of a dramatic change or transitioning from relaxed to natural hair? Please reach out or book a consultation first so we can map out a healthy hair plan together.

Cancellation & Rescheduling Policy

We value your time, and we ask that you respect ours. We completely understand that life happens, but please provide at least 24 to 48 hours' notice if you need to cancel or reschedule your appointment.

• Late Cancellations: Cancellations made with less than [24/48] hours' notice may incur a fee equal to [50%] of the scheduled service cost.

• No-Shows: Missing an appointment without any notice will result in a [100%] charge of the service amount, and a deposit may be required to book in the future.

Arrival & Lateness

• Please aim to arrive right at your scheduled appointment time.

• If you are running late, please call or text us at 480-271-5511 as soon as possible. To ensure we stay on schedule for all of our guests, arrivals more than 15 minutes late may need to be rescheduled or modified, and late fees may apply.

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